Terms of service

1. Who this agreement is between

“Savanna Fleet”, “we” and “us” mean the operator of the Savanna Fleet platform. “You” and “the company” mean the transport business that registers an account, and the people it authorises to use that account. The person who submits the registration form confirms that they are entitled to bind the company to these terms.

These terms cover the web application at savannafleet.com, the Savanna Fleet Android app, the API behind both, and every feature offered through them. The privacy policy and data deletion page form part of this agreement.

2. Your account

Registration is reviewed by us before a company is activated, and we may decline an application without giving a reason. Once active, the company’s administrators invite their own staff, assign each of them a role, and can remove them at any time. Each person must use their own account. Sharing a login, or letting someone use the platform under another person’s name, is not permitted.

You are responsible for everything done through your company’s accounts, for keeping passwords confidential, and for telling us promptly at support@savannafleet.com if you believe an account has been compromised. Accounts are for businesses; you must be at least 18 to hold one.

3. Subscription, trial and payment

Every newly approved company receives a 14-day free trial of the full platform. After the trial, continued use requires a paid plan. Plans are priced per fleet, by the number of trucks the plan allows, and billed monthly or annually in advance. Current prices are shown on the pricing page; the price you pay is the one in force when each billing period starts. Prices exclude any taxes we are required to add.

Each plan has a truck limit. When a company reaches it, adding further trucks requires an upgrade. Downgrading never deletes existing records; it only prevents new trucks being added until the fleet is within the limit.

If a renewal payment is not received, the account continues unchanged for a 7-day grace period. After that it becomes read-only: your staff can still sign in, view and export every record, but cannot create or change anything until payment is made. We do not withhold your data as leverage. Fees already paid are not refundable except where the law requires it or we agree otherwise in writing.

You may cancel at any time. Cancellation takes effect at the end of the current billing period, and the account closes after that as described in section 9.

4. Your data belongs to you

Everything your company enters into Savanna Fleet remains your property: trucks, trailers, drivers, trips, clients, invoices, fuel and toll records, and every document and photograph uploaded. We process this information only to provide the service, on your instructions, as set out in the privacy policy. You grant us the limited licence needed to host, back up, display and transmit it for that purpose, and no other.

You can export your records from inside the platform at any time, and you can ask for a complete copy or for deletion at any time. We do not sell your data, and we never use it for advertising.

You are responsible for the content you upload and for having the right to hold it. In particular, where you record personal information about your drivers and staff, you are the data controller and must have a lawful basis for collecting it and for sharing it with us as your processor.

5. Acceptable use

You agree not to:

• Use the platform for anything unlawful, or to store content you are not entitled to hold.
• Attempt to access another company’s data, another user’s account, or any part of the service you have not been given permission to use.
• Probe, scan or test the security of the service without our written agreement (see the security page for how to report a vulnerability responsibly).
• Send a volume of automated requests that degrades the service for others, or bypass rate limits.
• Copy, resell, sublicense or reverse-engineer the platform, or build a competing product from it.
• Upload malicious code, or content that infringes someone else’s rights.

If an account is used in a way that threatens the service or other customers, we may suspend it immediately and tell you why.

6. Vehicle tracking and third-party services

Truck positions are supplied by the telematics provider your company has fitted to its vehicles. We fetch and display them, but we do not control the hardware, and we cannot guarantee that a position is current or accurate. Route distances, map tiles, place lookups and the optional AI assistant depend on third-party services listed in the privacy policy. If one of them is unavailable, that feature may be unavailable too.

Where you give us an access code for a telematics provider, you confirm that you are entitled to share it. We store it encrypted and use it only to retrieve your vehicles’ positions.

7. Records are yours to verify

Savanna Fleet calculates figures such as trip costs, allowances, fuel totals, toll reconciliations, ledgers and tax invoices from the information your staff enter and the rates you configure. These are tools to help you run the business. They are not accounting, tax or legal advice, and you remain responsible for checking any figure before you rely on it, file it, or invoice a customer with it.

8. Availability and support

We aim to keep the platform available around the clock, and we monitor it continuously. There will nonetheless be interruptions for maintenance, upgrades and events outside our control, and we will give notice of planned maintenance where we reasonably can. Support is available by email at support@savannafleet.com and through the contact form.

We improve the platform continually. Features may change or be withdrawn, and we will tell you in advance of any change that materially reduces what your plan provides.

9. Ending the agreement

You can end it by cancelling your subscription or by asking us to close the account. We can end it by giving 30 days’ notice, or immediately if you seriously or repeatedly breach these terms, if payment is more than 60 days overdue, or if we are required to by law.

When an account closes, you have 30 daysof read-only access to export your records. After that we delete or anonymise the company’s data within 90 days, except for the limited records we are legally obliged to keep, which are described on the data deletion page.

10. Our responsibility to you

We provide the platform with reasonable skill and care. To the fullest extent the law allows, it is provided “as is”, and we do not promise that it will be uninterrupted, error-free or suitable for any particular purpose. We are not liable for losses that arise from information entered incorrectly, from a telematics or other third-party service, from your failure to keep credentials secure, or for any indirect or consequential loss such as lost profits or lost business.

Our total liability to you under this agreement in any twelve-month period is limited to the subscription fees you paid us in that period. Nothing in these terms limits liability that cannot be limited by law, including for death, personal injury or fraud.

11. Confidentiality and our property

Each of us will keep the other’s confidential information confidential and use it only for the purposes of this agreement. The platform itself, its design, code and documentation are our property and remain so; nothing in these terms transfers them to you. We may name your company as a customer only with your permission.

12. Changes to these terms

We may update these terms from time to time. When we do, we will change the date at the top of this page and, for any material change, notify the company’s administrators by email at least 14 days before it takes effect. Continuing to use the platform after that date means you accept the new terms; if you do not, you may cancel before they apply.

13. General

This agreement is the entire agreement between us about the platform and replaces any earlier discussions. If any part of it is found unenforceable, the rest continues to apply. Neither of us is responsible for delay caused by events beyond our reasonable control. You may not transfer this agreement without our consent; we may transfer it to a successor business that takes over the service, and will tell you if we do. Notices to us go to support@savannafleet.com; notices to you go to the company’s registered contact email.

This agreement is governed by the laws of the Republic of Zambia, and any dispute will be resolved by the courts of Zambia, unless the law of your country gives you rights that cannot be taken away.

Contact us

Questions about these terms: support@savannafleet.com or the contact form.